The Cornell Center for Hospitality Research’s Roundtable

The Center for Hospitality Research’s Roundtable 2010

@ Cornell University’s School of Hotel Administration

Val Bauduin, Deloitte & Touche

Joel Eisemann, Marriott International

Kurt Ekert, Travelport

Jayne Griswold, Forbes Travel Guide

Kevin Jacobs, Hilton Worldwide

Kelly McGuire, SAS

Hari Nair, Expedia

Paul Peddrick, TIG Global

Michele Sarkisian, Maritz

– Hitlon has 4 businesses – RE, Operation, Branding (Franchise), Time-Share

– lack of synergies within Hilton + Hilton international led to integration

– Hyatt: Recomposition – public, time share

– today’s integrity base kowledge on wealth

– consulting diver – better enhance the guest experience ( international) taking it global

– expedia – how to get people get excited about travel

– Ethods – space experience – facets – heatlhcase + wellness

– what do i not focus on ( not want)

– leave the ego @ the door -> bottom up

– volumn recovery – operation

– JANU – greek methology

– impactful and find something where you can distinguish yourself and learn from it

– customer is trearted (employees)

– indespensible

– recovery is quick = 53,000 jobs every year

– personal relationship

Micros- makreitng ( distribution – revenue mangement

– CRM + online marketing – social media

– strategy is only good as execution

– commodization with marketing (fragmentation) – barnd manager’s difficulties

– relevant?

– AIG ( travel cpromotion act) – destination marketing – cost control to growth

– riffle – 3.2 sec (expedia)

– multi-displecenary

– brand, operational, importance of

– key differentiator to avoid commodization is human resource differentiation?

– humility

-design your own job

– information interview

– never eat lunch alone – (BOOK TO READ)

– chartiies / volunteer work is importnat

– don’t take jobs when you think yourself i am too good for this/ take a risk

– be curious, understsand and explore different parts of personal apssions

personal brands and design