HSMAI Conference 2009 @ NYU

HSMAI Collegiate Conference 2009

@New York University

– persistance – do everything to find a mentor

– reality (economic recession)  – succesfful management, foundation, always buying product, sales calls, 3-5 years of business, tatlk to the right people

– NYC will likely be the 1st recovery

– live experience ( know your job, what you want to do (product), fundamentals, mentors)

– revenume magement ( demand)

– creative way to sel

– canabolize within group

– getting more space

– should do (life time customers ( rooler dive) imperssonal * relationship beoynd the business

– housekeeping

– economic climate

– marketable?

– how could i do with what i knew

– grwo pipeline- domestic servie – clustering – 65% fuill service ( globally) – > Asia Pacific is still growing

– traning program

– kind of level of servie

– PRICING: sales – rate ( the last thing that you ever want to surrender) : sell the added value, differentiatte yourself

– promtions,

– sell the epxperience to set you apart

– skill set – communication skills

– business trend wil lchange

– before – inflated price / metting ( face to face)

– grene movement ( cautions) – bed time concierge

– value ( no blackout dates) – value add to cusotmers

– contingency – seemless

– openeed up restriction – resorts to shorter stay

– use sister hotels

– PR – tactical ( deals not just feel + look) storeis that you want to be in not

– totala different consumers

– visionary

– now is the opportunity (consumer perspective0

– NYC go (putting customers in chgarge)

– economic crisis

– large corporate group (good times)

– operational aspect of sale ( planning)

– PR – news

– Marriott’s affordability ( relic on other means)

– hiring freeze ( conservative)

– revenue generating program ( profit, market share ( royal customers, training, leadership), social media conference ( facebook, etc))

– be innovative

– marketing strategy

– brand campaign – drive

– interactive marketing – 60-> 10sites ( search, driving revenue, guest recognition

– build relationship

– customers reaction

– seemless quality, perception against betterment of the company

– web 2.0 users particpate – difficult trends more divers people

– innovation limits?

– PR – customer relationship

– right fit

– gain experience, learn, show what you can do

– passion, be yourself, invest in yourself

– something to put a foot in the door

– skillset, building the right me) – perceptual marketing

– dress for success

– better marketing strategy for sutdents

– don’t be ” i will do anything” – my focus will it strengthen my work?, potential? practice an interview, list

– art of risk taking

– perception of intervieers

– rppofread – formal  & spellcheck